Visi Host — Refund Policy
At Visi Host, we aim to provide reliable and high-quality hosting services. Please review this policy before making a purchase.
Refund Eligibility
Refunds are only granted if:
- The request is made within 24 hours of purchase.
- The service has not been misused or abused.
- The issue is confirmed to be caused by our infrastructure.
Non-Refundable Services
The following are not eligible for refunds:
- Services active for more than 24 hours.
- Setup fees or custom configurations.
- Free or promotional services.
- Suspended services due to rule violations.
- Domain registrations or third-party licenses.
Downtime & Service Issues
Refunds are not provided for:
- Scheduled maintenance.
- Minor or temporary outages.
- User-caused issues (wrong configs, deleted files, etc.).
For major failures caused by us, we may provide:
- Service credit.
- Time extensions.
- Partial refunds.
Chargebacks & Disputes
Opening a payment dispute without contacting us first will result in:
- Immediate service termination.
- Permanent blacklisting from Visi Host.
Please always contact support before opening a dispute.
How to Request a Refund
- Open a Billing Ticket in our Discord community.
- Provide your Order ID and payment proof.
- Explain the reason for your request.
Our billing team will review your request within 24–48 hours. Visi Host • Global Hosting Network
Need Help with Billing?
Join our Discord community and open a support ticket to speak directly to billing support.
Join Discord Support