Terms of Service

By creating a client account, purchasing a hosting plan, or using VisiHost infrastructure, you agree to comply with and be bound by these Terms of Service. If you disagree with any portion of these terms, you must immediately cease using our services.

We provide high-performance game servers, Virtual Private Servers (VPS), and bare-metal dedicated servers. Resources are allocated as per specific invoice plans. We reserve the right to optimize, upgrade, or modify hardware configurations to maintain service stability.

You are solely responsible for securing your account credentials, passwords, and API keys. Any activities, changes, or security breaches originating from your account are your responsibility. VisiHost is not liable for unauthorized account access due to weak passwords.

VisiHost enforces a zero-tolerance policy against malicious activities. You agree not to use our network for hosting DDoS tools, port scanning, cryptocurrency mining, distributing malware, or hosting illegal copyrighted material. Violations will trigger immediate termination without notice or refund.

All services must be paid in advance. Refund requests are subject to our Refund Policy guidelines: requests must be submitted via a billing ticket in our Discord community within 24 hours of purchase, and the server must not have been misused. Opening a payment dispute or chargeback without contacting our support first will result in immediate account deletion and permanent blacklisting.

We strive to deliver stable network uptime for all paid server plans, excluding scheduled maintenance windows. In the event of an unscheduled outage, customers may request service credits or time extensions via a billing ticket subject to our published policies.

While we perform periodic backup snapshots for disaster recovery, managing personal data, game files, database backups, and configurations remains the customer's responsibility. VisiHost is not liable for data loss arising from software configuration errors.

To the maximum extent permitted by law, VisiHost's total liability for any claim is strictly capped at the actual amount paid by the customer for the specific affected service in the preceding 12-month period.

We reserve the right to suspend services for overdue invoices or system abuse. You may cancel your subscription at any time via the billing area. Upon cancellation, your files will be scheduled for permanent deletion from our storage nodes.

VisiHost reserves the right to modify these terms. Updates are posted directly to this page and become active immediately. Your continued use of our servers after changes are posted constitutes acceptance of the updated terms.