Acceptable Use Policy

At VisiHost, we are dedicated to maintaining a secure, dependable, and high-performance hosting network for all clients. This Acceptable Use Policy ("AUP") defines prohibited network activities, content restrictions, and security obligations governing all VisiHost services, including bot hosting, game servers, Lavalink nodes, Cloud VPS, and databases.

Violation of this policy poses a direct threat to our network integrity, IP address reputation, and fellow customers, and will result in disciplinary action up to and including immediate service termination without refund.

1. Prohibited Network Activities#

You may not use VisiHost hardware, IP addresses, virtualization containers, or network connections to conduct, facilitate, or participate in:

• Denial of Service (DoS/DDoS) Attacks: Initiating, participating in, or amplifying Denial of Service attacks, packet floods, or running booter/stresser applications.
• Unauthorized Network Scanning: Operating mass port scanners (such as masscan or zmap), vulnerability probes, or automated credential-stuffing tools against third-party networks without explicit prior written authorization.
• Malware, Ransomware & Botnets: Hosting, distributing, executing, or managing Command & Control (C2) botnet infrastructures, malware loaders, trojans, cryptojackers, keyloggers, or spyware.
• Unsolicited Bulk Email (Spam): Operating open mail relays, sending unsolicited promotional or marketing emails, spoofing SMTP headers, or hosting software designed to harvest email addresses.
• Abusive Proxies & Open Relays: Operating unauthenticated open proxies, open Tor exit nodes, public SOCKS5 proxies, or anonymizing tunnels that allow unverified third parties to route malicious traffic through our IP space.
• Network Spoofing: Forging packet headers, spoofing IP addresses, altering MAC addresses, or executing ARP poisoning attacks.
• Bypassing Resource Controls: Exploiting software bugs to bypass container limits, executing fork bombs, or tampering with virtualization hypervisors.

2. Prohibited Content#

VisiHost strictly prohibits hosting, transmitting, linking to, or facilitating the following categories of content:

• Child Sexual Abuse Material (CSAM): VisiHost maintains absolute zero tolerance for CSAM. Any detection of CSAM results in immediate, permanent account termination, immediate hardware isolation, and mandatory referral with technical logs to relevant national and international law enforcement agencies.
• Phishing & Deceptive Portals: Counterfeit login portals, fake banking interfaces, credential harvesting forms, or pages designed to deceive users into disclosing sensitive information.
• Terrorism & Violent Extremism: Content that incites, promotes, coordinates, or glorifies acts of terrorism, violent crime, or hate crimes against protected groups.
• Fraud & Financial Scams: Ponzi schemes, multi-level marketing pyramid scams, counterfeit merchandise stores, or fraudulent investment portals.
• Pirated Software & Copyright Infringement: Hosting or distributing cracked software, unlicensed audio/video archives, game server software containing circumvention tools, or operating unlicensed ROM repositories.

3. Account & Server Security Responsibilities#

Security is a shared responsibility between VisiHost and the account owner:

1. Software Patching: You are responsible for ensuring that all scripts, bot frameworks (such as Discord.js, Discord.py), plugins, and container software are regularly updated with current security patches.
2. Credential Hardening: You must protect your control panel, billing area, and SFTP/SSH access using strong, unique passwords and Multi-Factor Authentication (MFA).
3. Compromised Systems: If your server is compromised as a result of weak credentials or an unpatched vulnerability and begins transmitting malicious traffic, our automated systems will immediately quarantine the instance to protect our network and upstream transit providers.

4. Abuse Investigation & Remediation Workflow#

When our network security team receives a substantiated abuse report, upstream transit alert, or automated intrusion alarm, we follow this remediation protocol:

[Incident Detected] ➔ [Threat Assessment] ➔ [Emergency Quarantine (if active attack)] ➔ [High-Priority Ticket Notice] ➔ [24-Hour Customer Remediation] ➔ [Resolution or Termination]

1. Immediate Threat Quarantine: If the activity represents an active outbound attack (such as a DDoS flood or active malware propagation), the offending instance or port is immediately isolated to stop downstream damage.
2. Emergency Ticket Issued: We open a high-priority ticket under your account detailing the external complaint, offending IP address, timestamps, and nature of the infraction.
3. 24-Hour Remediation Window: For non-critical security incidents (such as an unpatched script that was compromised), you are given twenty-four (24) hours to review the ticket, remove the vulnerable files, and secure the container.
4. Resolution or Account Closure: Once you confirm that the vulnerability is remediated, service access is restored. If the ticket is ignored, if the violation was intentional, or if the infraction is repeated, the service and account will be permanently terminated without refund.

5. How to Report Abuse#

VisiHost investigates every substantiated abuse notice received from network operators, security researchers, and copyright holders.

To submit a valid abuse report involving a VisiHost IP address:

• Primary Abuse & Support Email: support@visihost.in
• Secondary Abuse Email: visihostindia@gmail.com
• Client Portal: https://billing.visihost.in

Required Information for Abuse Reports#

To allow our team to trace the specific container and client:

1. Target / Offending IP: The specific VisiHost IP address involved.
2. Exact Timestamps: Precise date, time, and time zone (UTC preferred).
3. Technical Evidence: Unaltered firewall logs, packet captures (PCAP), email headers, or server access logs verifying the activity.
4. Description: A concise summary of the malicious behavior observed.

Reports submitted without verifiable technical evidence, log files, or timestamps cannot be processed.

6. Frequently Asked Questions (FAQ)#

Can I perform penetration testing or vulnerability scans on my own server?#

You may perform security assessments on applications you own inside your server container, provided the traffic does not flood network interfaces or target other tenants or upstream infrastructure. Unauthorized scanning targeting third-party networks or IP ranges is strictly prohibited.

What should I do if my bot or server gets hacked and starts spamming?#

If you suspect your credentials or bot tokens were compromised, immediately stop the container from the control panel, regenerate all tokens and passwords, and open a support ticket with our security desk so we can verify that no backdoors remain.

Does VisiHost tolerate stresser or booter websites?#

No. VisiHost maintains zero tolerance for stresser tools, DDoS booters, or attack amplification scripts. Any account found hosting or executing such software is immediately terminated without refund or prior notice.