Billing & Payment Policy

At VisiHost, we provide straightforward, transparent billing with no hidden fees or unexpected charges. This Billing & Payment Policy explains our invoicing workflows, accepted payment methods, renewal policies, grace periods, and overdue procedures.

1. Invoices & Billing Cycles#

1. Prepaid Model: All VisiHost hosting services (Discord bots, Minecraft servers, Lavalink nodes, Cloud VPS, and databases) are billed in advance on a recurring subscription basis.
2. Billing Cycles: Depending on the specific plan, services can be purchased on the following cycles:
   • Monthly (Standard recurring cycle)
   • Quarterly (3 Months)
   • Semi-Annually (6 Months)
   • Annually (12 Months — often featuring discounted promotional rates)
3. Invoice Generation: Renewal invoices are generated automatically 7 to 14 days prior to your service expiration date.
4. Billing Notifications: Automated invoice notices, payment reminders, and digital receipts are delivered directly to your registered account email. You can also view and manage all active invoices anytime in the VisiHost Client Area.

2. Accepted Payment Methods#

We support a broad range of domestic and international payment gateways to provide seamless checkout for clients worldwide:

India (Domestic Gateways)#

• UPI: Instant zero-fee payments via Google Pay, PhonePe, Paytm, BHIM, and any standard UPI mobile application.
• Cards: RuPay, Visa, and Mastercard credit and debit cards.
• NetBanking: Direct bank transfers supported across major Indian public and private sector banks.

International Gateways#

• Credit & Debit Cards: Globally issued Visa, Mastercard, and American Express cards processed through certified international gateways.
• PayPal: Secure international payments via PayPal account balances and linked payment methods.

Pakistan (Regional Wallets)#

• Mobile Wallets: Regional mobile wallet payments supported via JazzCash and Easypaisa.

Payment Security Note#

All financial transactions are processed through certified, PCI-DSS-compliant third-party payment gateways. VisiHost never collects, processes, or stores raw credit card numbers or sensitive banking credentials on our local servers.

3. Late Payments, Grace Periods & Data Deletion#

We understand that banking hiccups or forgotten renewal dates can happen. To protect your servers from abrupt downtime, we follow a standardized overdue timeline:

[Invoice Due Date] ➔ [48-72h Grace Period] ➔ [Automated Suspension] ➔ [7-Day Termination Retention Window] ➔ [Permanent Data Deletion]

1. Due Date: Payment must be received on or before the invoice due date shown in your billing panel.
2. Grace Period: If an invoice is not settled by the due date, we offer a 48 to 72 hour grace period during which your service remains active and automated reminder emails are dispatched.
3. Automated Suspension: If payment is not completed by the end of the grace period, the system automatically suspends the service. While suspended, the server process is stopped, but all files, databases, and configuration settings remain preserved.
4. Service Reactivation: Settling the outstanding invoice automatically unsuspends the server and restores normal operation immediately.
5. Termination & Permanent Data Deletion:
   • If a suspended service remains unpaid for seven (7) consecutive days following the suspension date, the service is permanently terminated.
   • Upon termination, all virtual containers, VPS disk volumes, and database records are permanently wiped from our storage nodes.
   • Once deleted, data cannot be restored or recovered by VisiHost under any circumstances.

4. Currency & Applicable Taxes#

• Display Currency: Prices on our primary website are displayed in Indian Rupees (INR) for domestic visitors, or your local regional currency where supported during checkout.
• Taxes: Invoices itemize applicable statutory taxes (such as GST for Indian customers) where mandated by law.
• Exchange Rates: For international payments made through PayPal or international credit cards, your issuing bank or gateway may apply standard currency conversion rates.

5. Plan Upgrades & Downgrades#

1. Mid-Cycle Upgrades: You can upgrade your hosting plan (e.g., adding more RAM or CPU cores to a bot or game server) at any time through the Client Area. You will be billed only for the prorated difference for the remaining days in your active billing period.
2. Downgrades: Downgrades take effect at the conclusion of your current prepaid billing cycle to prevent mid-cycle data disruption.

6. Payment Disputes & Chargebacks#

When an unauthorized dispute or chargeback is submitted:

• All active services under your account are immediately suspended to protect against fraudulent charge exposure.
• Non-refundable gateway and bank dispute penalty fees will be billed to your account balance.
• If the dispute is not withdrawn or resolved, your account will be permanently blacklisted across our billing infrastructure.

If you believe you were charged incorrectly or have any billing inquiry, please submit a ticket to our billing desk first. We are always available to help sort out billing questions fairly and swiftly.

7. Cancellations & Refunds#

• Cancellations: You can request cancellation of any active service at any time through the Client Area. You may choose between an immediate cancellation or scheduling the cancellation for the end of the prepaid billing period.
• Refunds: Refund requests are evaluated strictly in accordance with our Refund & Cancellation Policy.

8. Frequently Asked Questions (FAQ)#

What happens if I forget to pay my invoice on the due date?#

We offer a 48 to 72 hour grace period following the invoice due date. During this grace period, your server remains online while automated reminder notifications are sent. Only after the grace period expires is your server automatically suspended.

If my server is suspended for non-payment, are my files lost immediately?#

No. Suspension merely halts the active server process; your files, configurations, and databases remain completely intact for seven (7) days following suspension. Paying the outstanding invoice automatically unsuspends the server and restores full access.

What payment methods are supported for customers in India?#

Customers in India can pay instantly using all standard UPI apps (Google Pay, PhonePe, Paytm, BHIM), RuPay credit/debit cards, Visa, Mastercard, and NetBanking across all major banks.

How do mid-month upgrades work?#

When upgrading to a higher-tier plan (such as adding more RAM or CPU), you are billed only for the prorated difference for the remaining days in your active billing month. Your files and settings remain completely intact during the upgrade.

9. Contact Billing Support#

Need assistance with an invoice, payment confirmation, or custom billing arrangement?

• Client Billing Portal: https://billing.visihost.in
• Billing Support Email: support@visihost.in
• Secondary Email: visihostindia@gmail.com
• Discord Billing Desk: https://discord.gg/sYbJEyXgW4