Introduction
Comprehensive overview of VisiHost hosting infrastructure, server ecosystems, client management portals, and documentation guide.
Welcome to the VisiHost Documentation & Legal Center. This resource provides comprehensive technical guides, architectural overviews, deployment tutorials, and official service policies for the entire VisiHost hosting network.
Whether you are deploying your first Discord bot, running a high-performance Minecraft community, broadcasting audio through a dedicated Lavalink node, or scaling full-root Cloud VPS instances, this documentation provides the guidance you need.
What We Offer#
VisiHost engineers developer-first hosting infrastructure optimized for low latency, high single-core compute performance, and enterprise network resilience:
- Discord & Telegram Bot Hosting: High-availability containerized hosting for bots built on Node.js, Python, Java, or Bun, backed by 24/7 process persistence and automated restarts.
- Game Server Hosting: Low-latency game server hosting for Minecraft Java and Bedrock editions powered by high-frequency AMD Ryzen and EPYC processors with enterprise Gen4 NVMe arrays.
- Lavalink Audio Nodes: Dedicated and managed high-performance audio nodes featuring pre-tuned memory buffers, YouTube and multi-source audio plugins, and route-optimized global transit.
- Cloud Virtual Private Servers (VPS): Scalable, high-bandwidth Linux VPS instances with full root access, dedicated IPv4/IPv6 networking, and KVM virtualization.
- Managed Database Hosting: High-speed, isolated database instances supporting MySQL, PostgreSQL, MongoDB, and Redis.
Central Portal Directory#
To manage your services, billing, and server configurations, access our primary portals:
Client & Billing Area
Manage subscriptions, view invoices, order services, and submit tickets
Paid Services Panel
Pterodactyl management panel for paid bot containers and game servers
Live Network Status
Real-time availability tracking, incident updates, and node health
Discord Community
Official community help desk, announcements, and developer chat
Documentation Navigation#
Our documentation is structured into three primary sections:
1. Getting Started & Onboarding#
Getting Started
Complete step-by-step walkthrough to creating an account, ordering a service, and deploying your first application.
Master FAQ
Central knowledge base answering common questions about billing, provisioning, bot tiers, and server management.
2. Discord Bot Deployment & Technical Guides#
Deploying a discord.js Bot
Complete guide for Node.js bots on Pterodactyl with package management and environment variables.
Deploying a discord.py Bot
Deployment tutorial for Python bots with requirements.txt and unbuffered logging.
Crash Troubleshooting Guide
Resolving OOM errors (code 137), privileged intent exceptions, token issues, and rate limits.
RAM & CPU Requirements Guide
Sizing your bot's memory and CPU needs by framework and guild scale.
Hosting Cost Guide
Understanding the economics of containers, VPS, and dedicated networks.
3. Legal & Operational Policies#
Terms of Service
Master contractual terms governing use of VisiHost infrastructure.
Privacy Policy
How we collect, handle, and protect your personal data and technical logs.
Refund & Cancellation Policy
Transparent terms for service cancellations, 24-hour refund criteria, and billing disputes.
Service Level Agreement (SLA)
99.5% availability targets, downtime calculation formula, and service credit tiers.
Fair Usage Policy
CPU burst limits, RAM caps, NVMe disk endurance, and noisy-neighbor prevention.
Acceptable Use Policy
Strict rules against DDoS attacks, port scanning, malware, spam, and illicit content.
Billing Policy
Invoicing schedules, payment methods (UPI, cards, PayPal, regional wallets), and grace periods.
Security & Account Policy
Two-Factor Authentication, subuser management, and securing API tokens.
Maintenance Policy
Notice standards for scheduled maintenance and real-time emergency incident handling.
Abuse & Copyright Policy
Instructions for submitting DMCA takedown notices and network abuse complaints.
Frequently Asked Questions (FAQ)#
What locations are available for VisiHost servers?#
We currently provide active server hosting in:
- United States: Ashburn, VA and Miami, FL
- India: Noida and Delhi
We are actively expanding our hosting footprint with additional domestic and international locations planned for future rollout.
Is free tier bot hosting currently available?#
Free tier community bot hosting is currently unavailable due to node capacity allocations. We offer production bot container hosting starting at just ₹10/month with dedicated resources, instant provisioning, and 99.5% SLA uptime backing.
How quickly will my server be online after purchasing?#
Bot containers, Minecraft servers, and managed databases deploy immediately upon payment confirmation. Cloud VPS instances undergo automated hypervisor orchestration and typically deploy in 15 to 30 minutes.
Need Support?#
If you ever encounter an issue that isn't answered in these guides:
- Open a ticket in the Client Area for dedicated technical or billing support.
- Ask questions in the
#supportchannel of our Discord Community for quick community assistance. - Email our support team directly at
support@visihost.inorvisihostindia@gmail.com.